Software Engineering Institute | Carnegie Mellon University
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Showing 1 - 2 of 2 results for the Author - brett tjaden , Type - White Paper

White Paper | March 2013 - White Paper Identifying a Shared Mental Model Among Incident ... By Robert Floodeen, John Haller, Brett Tjaden

In this paper, the authors explore how effective communication might be improved by the development of a mental model internalized by the group's technical staff prior to an incident.

White Paper | January 2012 - White Paper Communication Among Incident Responders - A Study By Brett Tjaden, Robert Floodeen

In this paper, the authors describe preliminary results of a study of how effective nine autonomous incident response organizations are.