Software Engineering Institute

Carol J. Smith

Software Engineering Institute

Carol Smith is a senior research scientist in human-machine interaction with the Emerging Technology Center (ETC) Division at Carnegie Mellon University’s Software Engineering Institute (SEI). In this role Smith contributes to research and development focused on improving user experiences (UX) and interactions with the nation’s artificial intelligence (AI) systems, robotics, and other emerging technologies. Smith’s research includes human-computer interaction, cognitive psychology, ethics, and human-machine teaming. Smith is also an adjunct instructor for Carnegie Mellon University’s Human-Computer Interaction Institute where she has taught both bachelor and master’s level courses. Smith served two terms on the User Experience Professionals Association (UXPA) international board, is a contributor to the IEEE 7008 working group, and an editor for the Journal of Usability Studies. Prior to joining the SEI, Smith spent 19 years working in industry, conducting user experience research to improve human experiences and has been working to improve AI systems since 2015. Most recently as senior UX researcher for autonomous vehicle experiences at Uber ATG (now Aurora) and senior design manager and Discovery Tribe leader at IBM’s Watson. Smith holds a master’s degree in Human-Computer Interaction from DePaul University.

Publications by Carol J. Smith