Eileen Forrester discusses this collection of seven eLearning courses introducing service providers, appraisal team members, and process group members to concepts fundamental to superior service.
Overview presentation covering CMMI for Services
In this 2012 video, Eileen Forrester provides an overview of CMMI for Services, discussing the benefits of CMMI, its core model content, and other components of CMMI.
SEPG North America 2012 presentation by Alex Stall & Eileen Forrester
Eileen Forrester talks about the CMMI-SVC and the larger strategic choices open to those who consider how superior service can revolutionize both work and business results (2011).
During this webinar, members of the SEI's CMMI Product Team lead an interactive session answering your CMMI questions.
CMMI for Services Agile Strategy
This book serves as an introduction to the CMMI-SVC model and contains a comprehensive set of guidelines to help organizations establish and improve their delivering services.
In this 2010 webinar, Eileen Forrester discusses the release of CMMI V1.3 and additional plans for CMMI-SVC for 2011.
In this webinar, Eileen Forrester presents an overview on the results and status of CMMI-SVC use to date, opportunities for its users and partners, and more.
A presentation by Eileen Forrester
In this 2011 presentation, Eileen C. Forrester of the Software Engineering Institute (SEI) shows how CMMI for Services can be applied to health care.
An overview for workshop for the CMMI for Services (CMMI-SVC). Presented in August 2008 by Eileen Forrester and Michael D. Konrad.
This report describes the IRAD projects that were conducted during fiscal year 2006 (October 2005 through September 2006).
Topics: Process Improvement
This book brings 27 leaders from academia and industry together to study the implications of both plausible future scenarios and existing process research.
This report describes the IR&D projects that were conducted during fiscal year 2004 (October 2003 through September 2004).
In this presentation, the authors describe a practical framework for enterprise-wide security management as developed by the CERT Division.
This report describes the IR&D projects that were conducted during fiscal year 2002 (October 2001 through September 2002).
Topics: Acquisition Support
DoD Instruction 5000.2 introduced innovations throughout the acquisition cycle. To address this, a workshop was held September 2000. This 2001 report summarizes the workshop and presents its recommendations.
This report summarizes the CSE/SEI February 2000 SDM workshop and presents its recommendations.