Richard O. Young is Teaching Professor of Management Communication at the Tepper School of Business, Carnegie Mellon University in Pittsburgh, PA. He received his Ph.D. in Rhetoric from Carnegie Mellon in 1989 with a dissertation on the cognitive processes of expert and novice management consultants and their clients. Young is a regular presenter at national conferences on business communication. He is also the author of How Audiences Decide: A Cognitive Approach to Business Communication (2011). His current research focus is cybersecurity expertise and the shared mental models of cybersecurity teams.
In this podcast, Dr. Richard Young, a professor with CMU, and Sam Perl, a member of the CERT Division, discuss their research on how expert cybersecurity incident handlers react when faced with an incident.