Pamela D. Curtis
Software Engineering Institute
Pamela Curtis is an SEI alumni employee.
Pamela Curtis is a Senior Researcher on the Resilient Enterprise Management Team in the CERT Program at the Software Engineering Institute. Curtis conducts analytical studies and investigations and develops models and assessments related to improving and measuring operational resilience. She has over 25 years of experience in the information technology domain as a systems analyst, programmer, process improvement team leader, technical communicator, and manager. Curtis holds a BA with a concentration in Management from Simmons College and an MS in Management Information Systems from Boston University.
Publications by Pamela D. Curtis
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The CISO Academy
February 23, 2017 • White Paper
Pamela D. CurtisSummer C. FowlerDavid Tobar
In this paper, the authors describe the project that led to the creation of the U.S. Postal Service's CISO Academy.
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Structuring the Chief Information Security Officer Organization
October 06, 2015 • Technical Note
Julia H. AllenGregory Crabb (U.S. Postal Inspection Service)Pamela D. Curtis
The authors describe how they defined a CISO team structure and functions for a national organization using sources such as CISOs, policies, and lessons learned from cybersecurity incidents.
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A Proven Method for Meeting Export Control Objectives in Postal and Shipping Sectors
February 10, 2015 • Technical Note
Greg Crabb (United States Postal Service)Julia H. AllenPamela D. Curtis
This report describes how the CERT-RMM enabled the USPIS to implement an innovative approach for achieving complex international mail export control objectives.
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CERT Resilience Management Model—Mail-Specific Process Areas: International Mail Transportation (Version 1.0)
September 18, 2014 • Technical Note
Julia H. AllenGreg Crabb (United States Postal Service)Pamela D. Curtis
This report describes a new process area that ensures that international mail is transported according to Universal Postal Union standards.
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CERT Resilience Management Model—Mail-Specific Process Areas: Mail Revenue Assurance (Version 1.0)
September 18, 2014 • Technical Note
Julia H. AllenGreg Crabb (United States Postal Service)Pamela D. Curtis
This report describes a new process area that ensures that the USPS is compensated for mail that is accepted, transported, and delivered.
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CERT Resilience Management Model—Mail-Specific Process Areas: Mail Induction (Version 1.0)
September 18, 2014 • Technical Note
Julia H. AllenGreg Crabb (United States Postal Service)Pamela D. Curtis
This report describes a new process area that ensures that mail is inducted into the U.S. domestic mail stream according to USPS standards and requirements.
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Improving the Security and Resilience of U.S. Postal Service Mail Products and Services Using the CERT® Resilience Management Model
January 17, 2014 • Technical Note
Greg Crabb (United States Postal Service)Julia H. AllenNader Mehravari
In this report, the authors describe how to improve the resilience of U.S. Postal Service products and services
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A Proven Method for Identifying Security Gaps in International Postal and Transportation Critical Infrastructure
January 17, 2014 • Technical Note
Greg Crabb (United States Postal Service)Julia H. AllenPamela D. Curtis
In this report, the authors describe a method of identifying physical security gaps in international mail processing centers and similar facilities.
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Analyzing Cases of Resilience Success and Failure - A Research Study
December 01, 2012 • Technical Note
Julia H. AllenPamela D. CurtisAndrew P. Moore
In this report, the authors describe research aimed at helping organizations to know the business value of implementing resilience processes and practices.
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Using Defined Processes as a Context for Resilience Measures
December 01, 2011 • Technical Note
Julia H. AllenPamela D. CurtisLinda Parker Gates
In this report, the authors describe how implementation-level processes can provide context for identifying and defining measures of operational resilience.
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Measuring Operational Resilience
October 04, 2011 • Podcast
Julia H. AllenPamela D. Curtis
In this podcast, Julia Allen explains that measures of operational resilience should answer key questions, inform decisions, and affect behavior.
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Measures for Managing Operational Resilience
July 01, 2011 • Technical Report
Julia H. AllenPamela D. Curtis
In this report, the Resilient Enterprise Management (REM) team suggests a set of top ten strategic measures for managing operational resilience.
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CERT Resilience Management Model, Version 1.0
May 01, 2010 • Technical Report
Richard A. CaralliJulia H. AllenPamela D. Curtis
In this report, the authors present CERT-RMM, an approach to managing operational resilience in complex, risk-evolving environments.
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