Software Engineering Institute | Carnegie Mellon University
Software Engineering Institute | Carnegie Mellon University

Digital Library

Shane McGraw
October 2010 - Webinar Improving Customer Satisfaction: A People CMM Perspective

Topics: People CMM, Process Improvement

This webinar explores how the People Capability Maturity Model (People CMM) can improve workforce practices that contribute to improved customer service delivery.

September 2008 - Webinar CMMI on the Web

Topics: CMMI

This presentation provides a high-level overview of CMMI and its related products on the SEI website. It was presented in an SEI Webinar on Thursday September 25, 2008.

March 2007 - Presentation How to Start and Sustain a Local SPIN Chapter

Authors: Shane McGraw

Presented at SEPG