Software Engineering Institute | Carnegie Mellon University
Software Engineering Institute | Carnegie Mellon University

Digital Library

Brett Tjaden
March 2013 - White Paper Identifying a Shared Mental Model Among Incident Responders

Topics: Incident Management

In this paper, the authors explore how effective communication might be improved by the development of a mental model internalized by the group's technical staff prior to an incident.

September 2012 - Technical Note Communication Among Incident Responders – A Study

Topics: Incident Management

In this report, the authors describe three factors for helping or hindering the cooperation of incident responders.

January 2012 - White Paper Communication Among Incident Responders - A Study

Topics: Incident Management

In this paper, the authors describe preliminary results of a study of how effective nine autonomous incident response organizations are.