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An Integrated Approach to Software Process Improvement at Wipro Technologies: veloci-Q

March 2004 Technical Report
Deb Sambuddha (Wipro Technologies), Priya Krishnaswamy (Wipro Technologies), Rituparna Ghosh (Wipro Technologies), Deb Sambuddha (Wipro Technologies)

This report describes the work of the 2002 recipient of the IEEE Computer Society Software Process Achievement Award, jointly established by the SEI and IEEE to recognize outstanding achievements in software process improvement.


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This report captures the details of Wipro's quality journey through continuous process improvement. This journey towards excellence has led to the prestigious Institute of Electrical and Electronics Engineers (IEEE) Computer Society Award for Software Process Achievement in 2003. This award is for achieving high soft-ware process capability and establishing a basis for moving to a broad improvement program that concerns people and products, rather than just the processes.

This report details the process improvement activities and the evolution of processes and systems over a period of time. Wipro's integrated approach to quality—veloci-Q—is detailed with an emphasis on the process improvement initiatives, supporting technology, and people capability that bring positive business results and enable Wipro to meet its customers' ever-increasing demands. The challenges and benefits accrued from Wipro's total quality approach are outlined, including the quantitative results of measuring the impact of Wipro's process improvement model.