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CMMI Learning Suite: Essential Service Practices

August 2012 Audio
Eileen C. Forrester

Eileen Forrester discusses this collection of seven eLearning courses introducing service providers, appraisal team members, and process group members to concepts fundamental to superior service.

Publisher:

Software Engineering Institute

Please note that current and future CMMI research, training, and information has been transitioned to the CMMI Institute, a wholly-owned subsidiary of Carnegie Mellon University.

Abstract

Eileen Forrester speaks about the collection of seven eLearning courses introducing service providers, appraisal team members, and process group members to concepts fundamental to superior service.