Software Engineering Institute | Carnegie Mellon University
Software Engineering Institute | Carnegie Mellon University

Digital Library

Javascript is currently disabled for your browser. For an optimal search experience, please enable javascript.

Advanced Search

Basic Search

Content Type


Publication Date


CMMI for Services

  • February 2010
  • By Eileen C. Forrester4621
  • In this webinar, Eileen Forrester presents an overview on the results and status of CMMI-SVC use to date, opportunities for its users and partners, and more.
  • CMMI Process Improvement
  • Publisher: Software Engineering Institute
  • Please note that current and future CMMI research, training, and information has been transitioned to the CMMI Institute, a wholly-owned subsidiary of Carnegie Mellon University.
  • Watch

    Loading the video......
  • Abstract

    In lean economic times, service organizations, which make up 80% of the world economy, can benefit by using process improvement to make the most of their resources to achieve desired business results. CMMI for Services (CMMI-SVC) is a guide to help service provider organizations reduce costs, improve quality, and improve the predictability of schedules.

    In this webinar, Eileen Forrester, CMMI-SVC team lead and coauthor of the book, CMMI for Services, will present an overview on the results and status of CMMI-SVC use to date, opportunities for users and partners, and what's coming this year. CMMI-SVC V1.3 will be released in November of 2010, and attendees will get an early look at the planned changes for CMMI-SVC.  She will also discuss the new Introduction to CMMI-SVC course, and the qualification path for those who wish to teach. Eileen will also discuss the fit of CMMI-SVC with other models, such as ITIL, and opportunities to participate in future activities.

    About the Speaker

    Eileen Forrester is a senior member of the technical staff in the Software Engineering Process Management program at the SEI.  She was the co-chair of the International Process Research Consortium and is the SEI lead for the CMMI for Services. Forrester is the developer of TransPlant, a transition-planning process, the editor of the IPRC Process Research Framework, and the lead author of CMMI for Services, Guidelines for Superior Service. Her current research area is in process-oriented approaches to service delivery, technology change, risk management, and emergent system types. These approaches include GAIT, the CMMI for Services, OCTAVE, MDA, and multi-model improvement approaches. She has more than 30 years of experience in technology transition, strategic planning, process improvement, communication planning, and managing product, service, and non-profit organizations.

  • Slides