Software Engineering Institute | Carnegie Mellon University
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Service Variability in Multi-Tenant Engineering: A Systematic Literature Review on the State of Practice, Limitations, and Prospects

  • May 2014
  • By Ouh Eng Lieh (National University of Singapore)89835
  • Presentation at SATURN 2014. Presenters discuss how choices regarding service architecture affect service variability and the cost of supporting a service, as well as positive and negative impacts of architectural choices on service variability.
  • Publisher: Software Engineering Institute
  • This presentation was created for a conference series or symposium and does not necessarily reflect the positions and views of the Software Engineering Institute.
  • Abstract

    Service variability is the degree of actual variability from the service provider over the variability required by the tenants for the service. With a growing number of tenants, the likelihood of facing more diverse tenants’ requirements will increase. We conducted a study of how choices regarding service architecture affect service variability and the cost of supporting a service. We identified positive and negative impacts of service architectural choices on service variability. We conducted workshops with industry service providers to validate our choices and their experiences on multi-tenant engineering. Knowledge of this information can assist participants with making more informed decisions regarding multi-tenant engineering.

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SATURN 2014 Presentations