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Deriving Enterprise-Based Measures Using the Balanced Scorecard and Goal-Driven Measurement Techniques

October 2003 Technical Note
Wolfhart B. Goethert, Matt Fisher

This 2003 report describes the application of the balanced scorecard and goal-driven measurement methodologies to ways to measure an organization's health and performance.

Publisher:

Software Engineering Institute

CMU/SEI Report Number

CMU/SEI-2003-TN-024

Abstract

This technical note describes the synergistic application of the balanced scorecard and goal-driven measurement methodologies to develop measures and associated indicators for measuring an organization's health and performance. Through this iterative approach, an organization's strategic goals and subgoals are mapped to the balanced scorecard and refined. The goal-question-(indicator)-measurement methodology is then applied to identify indicators and measures for each scorecard dimension. A hypothetical example of how to apply the methodology at a "typical" organization performing software development and maintenance activities is provided. The example yields typical indicators to illustrate the methodology.