This article was published by IEEE Software in the July/August issue of 2013.
This column is all about stories, and this one is as exciting as a paperback whodunit. The details are all included, and I hate to spoil it, but there's a happy ending. The story is about something old—designing and implementing a new system when the old one was really old (two decades!) and something new—using outside research consultants to save the day with a secret sauce. Enjoy! —Linda Rising, Associate Editor