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News at SEI: The Value of High Maturity to the Customer

January 2009 Newsletter
Mike Phillips

High maturity processes and their effects on performance have long been seen as valuable to organizations' process improvement. This column moves beyond that notion to describe how process improvement can benefit the organization's customers.

Publisher:

Software Engineering Institute

Please note that current and future CMMI research, training, and information has been transitioned to the CMMI Institute, a wholly-owned subsidiary of Carnegie Mellon University.

Abstract

 

High maturity processes and their effects on performance have long been seen as valuable to organizations’ process improvement. This column moves beyond that notion to describe how process improvement in an organization can benefit the organization’s customers.