Software Engineering Institute | Carnegie Mellon University
Software Engineering Institute | Carnegie Mellon University

Digital Library

Javascript is currently disabled for your browser. For an optimal search experience, please enable javascript.

Advanced Search

Basic Search

Content Type

Topics

Publication Date

Presentation

Tales from the Quality Journey

  • November 2014
  • By Darryl Davis (Davis Systems)
  • This TSP Symposium 2014 presentation shares quality management insights from 31 years in product development, manufacturing, management, and process improvement.
  • Publisher: TSP Symposium
  • This presentation was created for a conference series or symposium and does not necessarily reflect the positions and views of the Software Engineering Institute.
  • Abstract

    This TSP Symposium 2014 presentation shares quality management experiences and resulting insights from a career of over 31 years in product development, manufacturing, management, and process improvement. We share a selection of stories from the first year to the present, such as

    • applying what we were taught
    • our first great team
    • producing near-zero-defect products
    • the ups and downs of tools and automation
    • design for the long term
    • simpler, smaller, better
    • losing things
    • the well-engineered, low-defect products that no one wanted
    • filtering out the defects
    • making reviews effective
    • preventing defects

    We summarize these experiences and insights with our view of the required framework for achieving the highest product quality. Our experiences demonstrate that the best quality and performance are the result of the effective application across the organization of a collection of key principles and practices that are very broad in scope.

    The stories and framework touch on a wide range of quality-related areas and practices, including leadership, teamwork, product management, customer needs and requirements, architecture and design, implementation, testing, configuration management, measurement, reviews, quality control and improvement, culture transformation, and customer support. We also relate our experiences, insights, and framework to guidance we have used over the years from our software engineering education, Total Quality Management, the Capability Maturity Model Integration, the Personal Software Process and Team Software Process, and Agile practices.

  • Slides