This presentation was presented at the IEEE International Professional Communication Conference 2014 (IPCC 2014).
In recent years, design thinking and design
research has proved indispensable in creating useful and usable solutions that
both address human needs and create value for the client. Design research is
the connective activity that helps us integrate specialized knowledge into
meaningful solutions. We used a structured design process and various design
research methods to facilitate the design and development of a software and
hardware solution for a federal law enforcement agency to automate and
standardize the processing and collection of a certain type of evidence. The
methods we used were crucial in gathering the necessary evidence and presenting
a synthesized, meaningful picture of the problems at hand to the client. This
in turn led to a highly effective and collaborative partnership that resulted
in a high-value application that helped standardize the current state of
practice and advanced the mission of the federal law enforcement agency in the
realm of intelligence gathering.