Software Engineering Institute | Carnegie Mellon University
Software Engineering Institute | Carnegie Mellon University

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Eileen C. Forrester
August 2012 - Audio CMMI Learning Suite: Essential Service Practices

Topics: CMMI, Process Improvement

Authors: Eileen C. Forrester

Eileen Forrester discusses this collection of seven eLearning courses introducing service providers, appraisal team members, and process group members to concepts fundamental to superior service.

July 2012 - Presentation CMMI for Services Overview

Topics: CMMI, Process Improvement

Authors: Eileen C. Forrester

Overview presentation covering CMMI for Services

May 2012 - Video Introduction to Capability Maturity Model Integration for Services (CMMI-SVC) with Eileen Forrester

Topics: CMMI

Authors: Eileen C. Forrester

In this 2012 video, Eileen Forrester provides an overview of CMMI for Services, discussing the benefits of CMMI, its core model content, and other components of CMMI.

April 2012 - Presentation Using CMMI-DEV and CMMI-SVC Together

Topics: CMMI

Authors: Eileen C. Forrester

SEPG North America 2012 presentation by Alex Stall & Eileen Forrester

January 2012 - Webinar SEI Technologies Forum: CMMI-SVC: The Strategic Landscape for Service

Topics: CMMI, Process Improvement

Authors: Eileen C. Forrester

Eileen Forrester talks about the CMMI-SVC and the larger strategic choices open to those who consider how superior service can revolutionize both work and business results (2011).

August 2011 - Webinar Ask the CMMI Experts

Topics: CMMI, Process Improvement

Authors: CMMI Product Team, Rusty Young, Mike Phillips, Michael D. Konrad, Eileen C. Forrester, Mary Beth Chrissis

During this webinar, members of the SEI's CMMI Product Team lead an interactive session answering your CMMI questions.

May 2011 - Presentation CMMI for Services Agile Strategy

Topics: CMMI, Process Improvement

Authors: Eileen C. Forrester

CMMI for Services Agile Strategy

March 2011 - Book CMMI for Services: Guidelines for Superior Service, Second Edition

Topics: CMMI, Process Improvement

Authors: Eileen C. Forrester, Brandon L. Buteau, Sandra Shrum

This book serves as an introduction to the CMMI-SVC model and contains a comprehensive set of guidelines to help organizations establish and improve their delivering services.

October 2010 - Webinar Are You Ready for the Release? What You Need to Know About CMMI V1.3

Topics: CMMI, Process Improvement

Authors: Eileen C. Forrester

In this 2010 webinar, Eileen Forrester discusses the release of CMMI V1.3 and additional plans for CMMI-SVC for 2011.

February 2010 - Webinar CMMI for Services

Topics: CMMI, Process Improvement

Authors: Eileen C. Forrester

In this webinar, Eileen Forrester presents an overview on the results and status of CMMI-SVC use to date, opportunities for its users and partners, and more.

February 2009 - Video Brief Overview of CMMI for Services

Topics: CMMI, Process Improvement

Authors: Eileen C. Forrester

A presentation by Eileen Forrester

October 2008 - Presentation Applying CMMI for Services to Health Care

Topics: CMMI, Process Improvement

Authors: Eileen C. Forrester

In this 2011 presentation, Eileen C. Forrester of the Software Engineering Institute (SEI) shows how CMMI for Services can be applied to health care.

August 2008 - Presentation CMMI for Services (CMMI-SVC) Overview for Workshop

Topics: CMMI

Authors: Eileen C. Forrester, Michael D. Konrad

An overview for workshop for the CMMI for Services (CMMI-SVC). Presented in August 2008 by Eileen Forrester and Michael D. Konrad.

December 2006 - Book A Process Research Framework

Topics: Process Improvement

Authors: Eileen C. Forrester

This book brings 27 leaders from academia and industry together to study the implications of both plausible future scenarios and existing process research.

April 2004 - Presentation Building a Practical Framework for Enterprise-Wide Security Management

Topics: Cyber Risk and Resilience Management

Authors: Julia H. Allen, Kevin Behr (IP Services and ITPI), Richard A. Caralli, Eileen C. Forrester, Gene Kim (IP Services and ITPI), Larry Rogers, Jeannine Siviy, William R. Wilson

In this presentation, the authors describe a practical framework for enterprise-wide security management as developed by the CERT Division.

October 2002 - Technical Report SEI Independent Research and Development Projects

Authors: Steve Cross, Kurt C. Wallnau, Eileen C. Forrester, Scott Hissam, Rick Kazman, Linda Levine, Richard C. Linger (Oak Ridge National Laboratory), Thomas A. Longstaff, Ira Monarch, Dennis B. Smith

This report describes the IR&D projects that were conducted during fiscal year 2002 (October 2001 through September 2002).

May 2001 - Special Report Spiral Development and Evolutionary Acquisition

Topics: Acquisition Support

Authors: Fred Hansen, Elliot Axelband, Lisa Brownsword, Eileen C. Forrester, John T. Foreman, Cecilia Albert

DoD Instruction 5000.2 introduced innovations throughout the acquisition cycle. To address this, a workshop was held September 2000. This 2001 report summarizes the workshop and presents its recommendations.

July 2000 - Special Report Spiral Development - Building the Culture: A Report on the CSE-SEI Workshop, February, 2000

Authors: Fred Hansen, John T. Foreman, David J. Carney, Eileen C. Forrester, Caroline P. Graettinger, William C. Peterson, Patrick R. Place

This report summarizes the CSE/SEI February 2000 SDM workshop and presents its recommendations.