Software Engineering Institute | Carnegie Mellon University
Software Engineering Institute | Carnegie Mellon University

Digital Library

Javascript is currently disabled for your browser. For an optimal search experience, please enable javascript.

Advanced Search

Basic Search

Content Type

Topics

Publication Date

Shane McGraw
March 2016 - Webinar Training Test

Authors: Shane McGraw, David McGrew (Cisco Systems, Inc.)

Brief Description

October 2010 - Webinar Improving Customer Satisfaction: A People CMM Perspective

Topics: People CMM, Process Improvement

Authors: Deen Blash, Palma Buttles-Valdez, Shane McGraw

This webinar explores how the People Capability Maturity Model (People CMM) can improve workforce practices that contribute to improved customer service delivery.

September 2008 - Webinar CMMI on the Web

Topics: CMMI

Authors: Deen Blash, Shane McGraw

This presentation provides a high-level overview of CMMI and its related products on the SEI website. It was presented in an SEI Webinar on Thursday September 25, 2008.

March 2007 - Presentation How to Start and Sustain a Local SPIN Chapter

Authors: Shane McGraw

Presented at SEPG