Software Engineering Institute | Carnegie Mellon University
Software Engineering Institute | Carnegie Mellon University

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Technical Note

Generalized Criteria and Evaluation Method for Center of Excellence: A Preliminary Report

  • Abstract

    Centers of Excellence (COEs) are created throughout the federal government in all domains to signify expertise important for elevating the significance of the product or service that is provided. But how are these COEs designated, accredited, or certified? Are there means of auditing, assessing, or appraising them? How do they achieve their “Center of Excellence” appellation? The answer is not clear-cut or without mystery. It is often a matter of trust to accept that the excellence declared in any COE domain exists.  

    Criteria and standards to certify an organization as a COE are presented in this Carnegie Mellon Software Engineering Institute preliminary report. These standards are derived, in part, from the balanced scorecard business approach and reflect criteria suggested by the U.S. Army Aviation and Missile Research, Development, and Engineering Center, Software Engineering Directorate (SED).  

    An assessment approach was developed employing established criteria and standards to certify an organization. The assessment approach took advantage of the established appraisal, assessment, and audit methodology. Other assessment approaches, such as ISO audit techniques, were investigated and incorporated as appropriate.

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Cite This Report

SEI

Craig, William; Fisher, Matthew; Garcia-Miller, Suzanne; Kaylor, Clay; Porter, John; & Reed, Scott. Generalized Criteria and Evaluation Method for Center of Excellence: A Preliminary Report. CMU/SEI-2009-TN-011. Software Engineering Institute, Carnegie Mellon University. 2009. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=8971

IEEE

Craig. William, Fisher. Matthew, Garcia-Miller. Suzanne, Kaylor. Clay, Porter. John, and Reed. Scott, "Generalized Criteria and Evaluation Method for Center of Excellence: A Preliminary Report," Software Engineering Institute, Carnegie Mellon University, Pittsburgh, Pennsylvania, Technical Note CMU/SEI-2009-TN-011, 2009. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=8971

APA

Craig, William., Fisher, Matthew., Garcia-Miller, Suzanne., Kaylor, Clay., Porter, John., & Reed, Scott. (2009). Generalized Criteria and Evaluation Method for Center of Excellence: A Preliminary Report (CMU/SEI-2009-TN-011). Retrieved July 28, 2017, from the Software Engineering Institute, Carnegie Mellon University website: http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=8971

CHI

William Craig, Matthew Fisher, Suzanne Garcia-Miller, Clay Kaylor, John Porter, & Scott Reed. Generalized Criteria and Evaluation Method for Center of Excellence: A Preliminary Report (CMU/SEI-2009-TN-011). Pittsburgh, PA: Software Engineering Institute, Carnegie Mellon University, 2009. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=8971

MLA

Craig, William., Fisher, Matthew., Garcia-Miller, Suzanne., Kaylor, Clay., Porter, John., & Reed, Scott. 2009. Generalized Criteria and Evaluation Method for Center of Excellence: A Preliminary Report (Technical Report CMU/SEI-2009-TN-011). Pittsburgh: Software Engineering Institute, Carnegie Mellon University. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=8971

BibTex

@techreport{CraigGeneralizedCriteria2009,
title={Generalized Criteria and Evaluation Method for Center of Excellence: A Preliminary Report},
author={William Craig and Matthew Fisher and Suzanne Garcia-Miller and Clay Kaylor and John Porter and Scott Reed},
year={2009},
number={CMU/SEI-2009-TN-011},
institution={Software Engineering Institute, Carnegie Mellon University},
address={Pittsburgh, PA},
url={http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=8971} }