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Technical Report

After the Appraisal: A Systematic Survey of Process Improvement, its Benefits, and Factors that Influence Success

  • August 1995
  • By Dennis Goldenson, James D. Herbsleb
  • This survey examines appraisals and process improvement efforts from a broad cross-section of software organizations.
  • Publisher: Software Engineering Institute
    CMU/SEI Report Number: CMU/SEI-95-TR-009
  • Abstract

    Very little published evidence exists about the impact of the Capability Maturity Model (CMM) or CMM-based appraisals on subsequent software process improvement and organizational performance. A few credible case studies do exist, but it is uncertain how widely their results apply. We present evidence here from a much broader cross section of software organizations. Our results suggest that process maturity does indeed payoff in better product quality, ability to meet schedule commitments, and other indicators of organizational performance. The vast majority of survey respondents also report that their appraisals proved to be highly accurate and useful in guiding their subsequent process improvement efforts. Not all organizations have been equally successful, however, and improvement often takes longer and costs more than expected. We identify several factors, most of them under management control, that distinguish more successful from less successful organizations.

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Cite This Report

SEI

Goldenson, Dennis; & Herbsleb, James. After the Appraisal: A Systematic Survey of Process Improvement, its Benefits, and Factors that Influence Success. CMU/SEI-95-TR-009. Software Engineering Institute, Carnegie Mellon University. 1995. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=12359

IEEE

Goldenson. Dennis, and Herbsleb. James, "After the Appraisal: A Systematic Survey of Process Improvement, its Benefits, and Factors that Influence Success," Software Engineering Institute, Carnegie Mellon University, Pittsburgh, Pennsylvania, Technical Report CMU/SEI-95-TR-009, 1995. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=12359

APA

Goldenson, Dennis., & Herbsleb, James. (1995). After the Appraisal: A Systematic Survey of Process Improvement, its Benefits, and Factors that Influence Success (CMU/SEI-95-TR-009). Retrieved May 27, 2017, from the Software Engineering Institute, Carnegie Mellon University website: http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=12359

CHI

Dennis Goldenson, & James Herbsleb. After the Appraisal: A Systematic Survey of Process Improvement, its Benefits, and Factors that Influence Success (CMU/SEI-95-TR-009). Pittsburgh, PA: Software Engineering Institute, Carnegie Mellon University, 1995. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=12359

MLA

Goldenson, Dennis., & Herbsleb, James. 1995. After the Appraisal: A Systematic Survey of Process Improvement, its Benefits, and Factors that Influence Success (Technical Report CMU/SEI-95-TR-009). Pittsburgh: Software Engineering Institute, Carnegie Mellon University. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=12359

BibTex

@techreport{GoldensonAfterthe1995,
title={After the Appraisal: A Systematic Survey of Process Improvement, its Benefits, and Factors that Influence Success},
author={Dennis Goldenson and James Herbsleb},
year={1995},
number={CMU/SEI-95-TR-009},
institution={Software Engineering Institute, Carnegie Mellon University},
address={Pittsburgh, PA},
url={http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=12359} }