Software Engineering Institute | Carnegie Mellon University
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Technical Report

Software and System Warranty Issues

  • June 1987
  • By Larry Druffel, I. Michael Greenberger, Timothy K. Shuba, William G. Wood, Richard D. Pethia
  • This 1987 report addresses technical and administrative issues associated with the system warranty process, and recommends a straightforward, two-page generic system warranty clause that covers software, not in isolation, but as part of a warranted system.
  • Publisher: Software Engineering Institute
    CMU/SEI Report Number: CMU/SEI-87-TR-004
  • Abstract

    This report addresses technical and administrative issues associated with the system warranty process, and recommends a straightforward, two-page generic system warranty clause that covers software, not in isolation, but as part of a warranted system. The report describes one approach to relieving problems of system failure, and addresses legal, technical, and administrative issues that support warranty enforcement. The goal is to ease the government's burden of proving the existence of a defect for which the warranty clause provides a remedy. The key to satisfying that goal is to develop technical tests and specifications that provide objective and demonstrable standards against which a claim for breach of warranty can be measured.

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Cite This Report

SEI

Druffel, Larry; Greenberger, I.; Shuba, Timothy; Wood, William; & Pethia, Richard. Software and System Warranty Issues. CMU/SEI-87-TR-004. Software Engineering Institute, Carnegie Mellon University. 1987. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=10233

IEEE

Druffel. Larry, Greenberger. I., Shuba. Timothy, Wood. William, and Pethia. Richard, "Software and System Warranty Issues," Software Engineering Institute, Carnegie Mellon University, Pittsburgh, Pennsylvania, Technical Report CMU/SEI-87-TR-004, 1987. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=10233

APA

Druffel, Larry., Greenberger, I.., Shuba, Timothy., Wood, William., & Pethia, Richard. (1987). Software and System Warranty Issues (CMU/SEI-87-TR-004). Retrieved September 20, 2017, from the Software Engineering Institute, Carnegie Mellon University website: http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=10233

CHI

Larry Druffel, I. Greenberger, Timothy Shuba, William Wood, & Richard Pethia. Software and System Warranty Issues (CMU/SEI-87-TR-004). Pittsburgh, PA: Software Engineering Institute, Carnegie Mellon University, 1987. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=10233

MLA

Druffel, Larry., Greenberger, I.., Shuba, Timothy., Wood, William., & Pethia, Richard. 1987. Software and System Warranty Issues (Technical Report CMU/SEI-87-TR-004). Pittsburgh: Software Engineering Institute, Carnegie Mellon University. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=10233

BibTex

@techreport{DruffelSoftwareand1987,
title={Software and System Warranty Issues},
author={Larry Druffel and I. Greenberger and Timothy Shuba and William Wood and Richard Pethia},
year={1987},
number={CMU/SEI-87-TR-004},
institution={Software Engineering Institute, Carnegie Mellon University},
address={Pittsburgh, PA},
url={http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=10233} }