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Evaluating Process Quality from an Appraisal Perspective

  • Author(s): ,
  • Publish Date:
  • Publisher: Software Engineering Institute
  • SEI Identifier: CMU/SEI-2009-TN-022
  • Type: Technical Note
  • Topics: Acquisition Support
  • Description: This report explores the lack of agreement among SCAMPI Lead Appraisers about what “process quality” means in the SCAMPI process context.

Abstract

A question currently being argued throughout the appraisal community concerns evaluation of process quality during Standard CMMI® Appraisal Method for Process Improvement (SCAMPI) appraisals. Different, conflicting opinions on whether evaluation of process quality during a SCAMPI appraisal is appropriate run from an extremely vigorous “no” to an equally vigorous “yes!” The main issue in both beliefs appears to be linked to word definitions—specifically, a lack of agreement among SCAMPI Lead Appraisers about what “quality” means in the SCAMPI context. This technical note examines these beliefs in light of the following questions:

  • Do appraisal results, following the current methodology, address the quality of processes examined during the appraisal?
  • Can appraisals, following the current methodology, judge the quality of the final product or deliverable?
  • Can appraisals, following the current methodology, provide insight into the quality of the final product or deliverable during development?

Having addressed these questions in terms of quality, the technical note discusses approaches acquisition offices may use to gain the insight desired.

Cite This Report

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SEI

Baker, Emanuel; & Fisher, Matthew. Evaluating Process Quality from an Appraisal Perspective (CMU/SEI-2009-TN-022). Software Engineering Institute, Carnegie Mellon University, 2009. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=9013

IEEE

Baker. Emanuel, and Fisher. Matthew, "Evaluating Process Quality from an Appraisal Perspective," Software Engineering Institute, Carnegie Mellon University, Pittsburgh, Pennsylvania, Technical Note CMU/SEI-2009-TN-022, 2009. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=9013

APA

Baker, Emanuel., & Fisher, Matthew. (2009). Evaluating Process Quality from an Appraisal Perspective (CMU/SEI-2009-TN-022). Retrieved August 02, 2014, from the Software Engineering Institute, Carnegie Mellon University website: http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=9013

CHI

Emanuel Baker, & Matthew Fisher. Evaluating Process Quality from an Appraisal Perspective (CMU/SEI-2009-TN-022). Pittsburgh, PA: Software Engineering Institute, Carnegie Mellon University, 2009. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=9013

MLA

Baker, Emanuel., & Fisher, Matthew. 2009. Evaluating Process Quality from an Appraisal Perspective (Technical Report CMU/SEI-2009-TN-022). Pittsburgh: Software Engineering Institute, Carnegie Mellon University. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=9013