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Incident Management Mission Diagnostic Method, Version 1.0

Abstract

*This report is superseded by the Mission Risk Diagnostic for Incident Management Capabilities, CMU/SEI-2014-TN-004.*

The Incident Management Mission Diagnostic (IMMD) is a risk-based approach for determining the potential for success of an organization's incident management capability (IMC). This potential for success is based on a finite set of current conditions—a limited set of key drivers used to estimate the current IMC health relative to a defined benchmark. Decision-makers can then determine if the current state of the IMC is acceptable, or if actions are required to improve the situation. The IMMD can be viewed as an efficient, first-pass screening of an IMC to diagnose any unusual circumstances that might affect its potential for success. This document can be read for understanding of the concepts and activities of this method, or to learn how to perform the IMMD. The method description includes full descriptions of all activities as well as a set of worksheets and instructions for executing the method.

Cite This Report

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SEI

Dorofee, Audrey; Killcrece, Georgia; Ruefle, Robin; & Zajicek, Mark. Incident Management Mission Diagnostic Method, Version 1.0 (CMU/SEI-2008-TR-007). Software Engineering Institute, Carnegie Mellon University, 2008. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=8683

IEEE

Dorofee. Audrey, Killcrece. Georgia, Ruefle. Robin, and Zajicek. Mark, "Incident Management Mission Diagnostic Method, Version 1.0," Software Engineering Institute, Carnegie Mellon University, Pittsburgh, Pennsylvania, Technical Report CMU/SEI-2008-TR-007, 2008. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=8683

APA

Dorofee, Audrey., Killcrece, Georgia., Ruefle, Robin., & Zajicek, Mark. (2008). Incident Management Mission Diagnostic Method, Version 1.0 (CMU/SEI-2008-TR-007). Retrieved September 20, 2014, from the Software Engineering Institute, Carnegie Mellon University website: http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=8683

CHI

Audrey Dorofee, Georgia Killcrece, Robin Ruefle, & Mark Zajicek. Incident Management Mission Diagnostic Method, Version 1.0 (CMU/SEI-2008-TR-007). Pittsburgh, PA: Software Engineering Institute, Carnegie Mellon University, 2008. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=8683

MLA

Dorofee, Audrey., Killcrece, Georgia., Ruefle, Robin., & Zajicek, Mark. 2008. Incident Management Mission Diagnostic Method, Version 1.0 (Technical Report CMU/SEI-2008-TR-007). Pittsburgh: Software Engineering Institute, Carnegie Mellon University. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=8683