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Technical Report

Case Study: IRS Business System Modernization Process Improvement

  • March 2004
  • By Lloyd Anderson, Matt Fisher, Jon Gross
  • This report provides an overview of applying the SA-CMM to the IRS modernization effort to establish and implement more effective acquisition management processes and practices.
  • Acquisition Support
  • Publisher: Software Engineering Institute
    CMU/SEI Report Number: CMU/SEI-2004-TR-002
  • Abstract

    Recognizing problems with its legacy information technology systems, the U.S. Internal Revenue Service (IRS) embarked on a modernization effort over a decade ago, with limited success. In 1998, the IRS embarked on a new approach and awarded a contract to the PRIME Alliance to assume the development and integration role for the systems that were expected to modernize the IRS way of doing business. The IRS Business Systems Modernization Office (BSMO) was established to manage this program. 

    However, as with past modernization efforts, the BSMO had difficulties in developing the discipline to efficiently and effectively manage the acquisition aspects of this modernization effort. The General Accounting Office suggested that the BSM program instill this discipline by improving a number of management process areas, including its acquisition processes. This suggestion included application of the Software Acquisition Capability Maturity Model (SA-CMM) as guidance on how to improve. 

    This paper provides an overview of applying the SA-CMM to the IRS modernization effort to establish and implement more effective acquisition management processes and practices. The experience includes the process improvement planning stages of first selecting the SA-CMM as a framework for process improvement, through to completion of the final assessment where a maturity level 2 rating was achieved against the SA-CMM.

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Cite This Report

SEI

Anderson, Lloyd; Fisher, Matthew; & Gross, Jon. Case Study: IRS Business System Modernization Process Improvement. CMU/SEI-2004-TR-002. Software Engineering Institute, Carnegie Mellon University. 2004. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=7033

IEEE

Anderson. Lloyd, Fisher. Matthew, and Gross. Jon, "Case Study: IRS Business System Modernization Process Improvement," Software Engineering Institute, Carnegie Mellon University, Pittsburgh, Pennsylvania, Technical Report CMU/SEI-2004-TR-002, 2004. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=7033

APA

Anderson, Lloyd., Fisher, Matthew., & Gross, Jon. (2004). Case Study: IRS Business System Modernization Process Improvement (CMU/SEI-2004-TR-002). Retrieved September 27, 2016, from the Software Engineering Institute, Carnegie Mellon University website: http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=7033

CHI

Lloyd Anderson, Matthew Fisher, & Jon Gross. Case Study: IRS Business System Modernization Process Improvement (CMU/SEI-2004-TR-002). Pittsburgh, PA: Software Engineering Institute, Carnegie Mellon University, 2004. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=7033

MLA

Anderson, Lloyd., Fisher, Matthew., & Gross, Jon. 2004. Case Study: IRS Business System Modernization Process Improvement (Technical Report CMU/SEI-2004-TR-002). Pittsburgh: Software Engineering Institute, Carnegie Mellon University. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=7033

BibTex

@techreport{AndersonCaseStudy2004,
title={Case Study: IRS Business System Modernization Process Improvement},
author={Lloyd Anderson and Matthew Fisher and Jon Gross},
year={2004},
number={CMU/SEI-2004-TR-002},
institution={Software Engineering Institute, Carnegie Mellon University},
address={Pittsburgh, PA},
url={http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=7033} }