Software Engineering Institute | Carnegie Mellon University
Software Engineering Institute | Carnegie Mellon University

Digital Library

Javascript is currently disabled for your browser. For an optimal search experience, please enable javascript.

Advanced Search

Basic Search

Content Type

Topics

Publication Date

Technical Note

Deriving Enterprise-Based Measures Using the Balanced Scorecard and Goal-Driven Measurement Techniques

  • Abstract

    This technical note describes the synergistic application of the balanced scorecard and goal-driven measurement methodologies to develop measures and associated indicators for measuring an organization's health and performance. Through this iterative approach, an organization's strategic goals and subgoals are mapped to the balanced scorecard and refined. The goal-question-(indicator)-measurement methodology is then applied to identify indicators and measures for each scorecard dimension. A hypothetical example of how to apply the methodology at a "typical" organization performing software development and maintenance activities is provided. The example yields typical indicators to illustrate the methodology.

  • Download

Cite This Report

SEI

Goethert, Wolfhart; & Fisher, Matthew. Deriving Enterprise-Based Measures Using the Balanced Scorecard and Goal-Driven Measurement Techniques. CMU/SEI-2003-TN-024. Software Engineering Institute, Carnegie Mellon University. 2003. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=6507

IEEE

Goethert. Wolfhart, and Fisher. Matthew, "Deriving Enterprise-Based Measures Using the Balanced Scorecard and Goal-Driven Measurement Techniques," Software Engineering Institute, Carnegie Mellon University, Pittsburgh, Pennsylvania, Technical Note CMU/SEI-2003-TN-024, 2003. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=6507

APA

Goethert, Wolfhart., & Fisher, Matthew. (2003). Deriving Enterprise-Based Measures Using the Balanced Scorecard and Goal-Driven Measurement Techniques (CMU/SEI-2003-TN-024). Retrieved September 25, 2016, from the Software Engineering Institute, Carnegie Mellon University website: http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=6507

CHI

Wolfhart Goethert, & Matthew Fisher. Deriving Enterprise-Based Measures Using the Balanced Scorecard and Goal-Driven Measurement Techniques (CMU/SEI-2003-TN-024). Pittsburgh, PA: Software Engineering Institute, Carnegie Mellon University, 2003. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=6507

MLA

Goethert, Wolfhart., & Fisher, Matthew. 2003. Deriving Enterprise-Based Measures Using the Balanced Scorecard and Goal-Driven Measurement Techniques (Technical Report CMU/SEI-2003-TN-024). Pittsburgh: Software Engineering Institute, Carnegie Mellon University. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=6507

BibTex

@techreport{GoethertDerivingEnterpriseBased2003,
title={Deriving Enterprise-Based Measures Using the Balanced Scorecard and Goal-Driven Measurement Techniques},
author={Wolfhart Goethert and Matthew Fisher},
year={2003},
number={CMU/SEI-2003-TN-024},
institution={Software Engineering Institute, Carnegie Mellon University},
address={Pittsburgh, PA},
url={http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=6507} }