Software Engineering Institute | Carnegie Mellon University
Software Engineering Institute | Carnegie Mellon University

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CMMI Learning Suite: Essential Service Practices

  • August 2012
  • By Eileen C. Forrester
  • Eileen Forrester discusses this collection of seven eLearning courses introducing service providers, appraisal team members, and process group members to concepts fundamental to superior service.
  • CMMI Process Improvement
  • Publisher: Software Engineering Institute
  • Please note that current and future CMMI research, training, and information has been transitioned to the CMMI Institute, a wholly-owned subsidiary of Carnegie Mellon University.
  • Abstract

    Eileen Forrester speaks about the collection of seven eLearning courses introducing service providers, appraisal team members, and process group members to concepts fundamental to superior service.

  • Audio