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Carnegie Mellon University

Dealing with Resistance: Tools of the Change Warrior

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Presentation given at TSP Symposium on September 22-25, 2008
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TSP Symposium

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Abstract

Why Change? It is all about improvement, and thus, it is always about change. The role of TSP Coaches is to coach team members, team leaders, teams, management, and organizations through continuous improvement. This presentation is an overview of some of the “soft” skills needed.

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TSP Symposium 2008 Proceedings and Presentations
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This content was created for a conference series or symposium and does not necessarily reflect the positions and views of the Software Engineering Institute.