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Communication Among Incident Responders – A Study

  • Author(s): Brett Tjaden, Robert Floodeen
  • Publish Date:
  • Publisher: Software Engineering Institute
  • SEI Identifier: CMU/SEI-2012-TN-028
  • Type: Technical Note
  • Topics: Incident Management
  • Description: In this report, the authors describe three factors for helping or hindering the cooperation of incident responders.

Abstract

Responding to some future incident might require significant cooperation by multiple teams or organizations within an incident response community. To study the effectiveness of that cooperation, the Carnegie Mellon® Software Engineering Institute (SEI) conducted a study using a group of volunteer, autonomous incident response organizations. These organizations completed special SEI-designed tasks that required them to work together. The study identified three factors as likely to help or hinder the cooperation of incident responders: being prepared, being organized, and following incident response best practices. This technical note describes those factors and offers recommendations for implementing each one.

Cite This Report

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SEI

Tjaden, Brett; & Floodeen, Robert. Communication Among Incident Responders – A Study (CMU/SEI-2012-TN-028). Software Engineering Institute, Carnegie Mellon University, 2012. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=28061

IEEE

Tjaden. Brett, and Floodeen. Robert, "Communication Among Incident Responders – A Study," Software Engineering Institute, Carnegie Mellon University, Pittsburgh, Pennsylvania, Technical Note CMU/SEI-2012-TN-028, 2012. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=28061

APA

Tjaden, Brett., & Floodeen, Robert. (2012). Communication Among Incident Responders – A Study (CMU/SEI-2012-TN-028). Retrieved October 26, 2014, from the Software Engineering Institute, Carnegie Mellon University website: http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=28061

CHI

Brett Tjaden, & Robert Floodeen. Communication Among Incident Responders – A Study (CMU/SEI-2012-TN-028). Pittsburgh, PA: Software Engineering Institute, Carnegie Mellon University, 2012. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=28061

MLA

Tjaden, Brett., & Floodeen, Robert. 2012. Communication Among Incident Responders – A Study (Technical Report CMU/SEI-2012-TN-028). Pittsburgh: Software Engineering Institute, Carnegie Mellon University. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=28061