Software Engineering Institute | Carnegie Mellon University
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Technical Note

Communication Among Incident Responders – A Study

  • Abstract

    Responding to some future incident might require significant cooperation by multiple teams or organizations within an incident response community. To study the effectiveness of that cooperation, the Carnegie Mellon® Software Engineering Institute (SEI) conducted a study using a group of volunteer, autonomous incident response organizations. These organizations completed special SEI-designed tasks that required them to work together. The study identified three factors as likely to help or hinder the cooperation of incident responders: being prepared, being organized, and following incident response best practices. This technical note describes those factors and offers recommendations for implementing each one.

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Cite This Report

SEI

Tjaden, Brett; & Floodeen, Robert. Communication Among Incident Responders – A Study (CMU/SEI-2012-TN-028). Software Engineering Institute, Carnegie Mellon University, 2012. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=28061

IEEE

Tjaden. Brett, and Floodeen. Robert, "Communication Among Incident Responders – A Study," Software Engineering Institute, Carnegie Mellon University, Pittsburgh, Pennsylvania, Technical Note CMU/SEI-2012-TN-028, 2012. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=28061

APA

Tjaden, Brett., & Floodeen, Robert. (2012). Communication Among Incident Responders – A Study (CMU/SEI-2012-TN-028). Retrieved December 19, 2014, from the Software Engineering Institute, Carnegie Mellon University website: http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=28061

CHI

Brett Tjaden, & Robert Floodeen. Communication Among Incident Responders – A Study (CMU/SEI-2012-TN-028). Pittsburgh, PA: Software Engineering Institute, Carnegie Mellon University, 2012. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=28061

MLA

Tjaden, Brett., & Floodeen, Robert. 2012. Communication Among Incident Responders – A Study (Technical Report CMU/SEI-2012-TN-028). Pittsburgh: Software Engineering Institute, Carnegie Mellon University. http://resources.sei.cmu.edu/library/asset-view.cfm?AssetID=28061