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How a Strong and Principled PPQA Overcomes Acute Challenges to Process Improvement

Please note that current and future CMMI research, training, and information has been transitioned to the CMMI Institute, a wholly-owned subsidiary of Carnegie Mellon University.

Abstract

This presentation, delivered at SEPG Europe 2010 by Sally Hannington and David Fulcher of UK Life, describes how the world's 5th largest insurance group experienced benefits such as increased quality, customer satisfaction, on-time delivery, and on-cost delivery using auditing and PPQA (a CMMI process area).